Privacy Policy

PRIVACY POLICY

Last updated: 23 September 2026

1. Introduction

Timeline Travel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Timeline Travel collects, uses, stores, shares and protects personal information when you:

• * visit www.timelinetravel.co.za;

• request a quotation;

• * make an enquiry or booking;

• * book a tour, safari, transfer, accommodation or other travel service;

• * communicate with us by telephone, email, WhatsApp, social media or another communication channel;

• * subscribe to our marketing communications; or

• * otherwise use our services.

This Policy should be read together with our Website and Booking Terms & Conditions.

Timeline Travel processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Who We Are

Timeline Travel is a South African travel and tour operator providing services including leisure travel, tours, safaris, transfers, accommodation arrangements, excursions, corporate travel and tailor-made travel itineraries.

Legal entity: Timeline Media (Pty) Ltd

Registration number: 2013/085216/07

Trading name: Timeline Travel

Website: www.timelinetravel.co.za

Email: info@timelinetravel.co.za

Telephone: +27 71 475 9998

Physical address: Ground Floor, Mac Mac Building, Maxwell Office Park, Waterfall City, Johannesburg. South Africa

For POPIA and privacy-related enquiries:

Information Officer: Andrew Machete

Privacy email: andrew@timelinetravel.co.za

3. Personal Information We May Collect

Depending on the services you request, we may collect information including:

3.1 Identity information

Your name, surname, title, nationality, gender, date of birth and identification or passport information.

3.2 Contact information

Your telephone number, email address, physical address, postal address and emergency contact details.

3.3 Travel information

Your travel dates, destinations, flight details, accommodation preferences, rooming requirements, itinerary, passport and visa information, loyalty programme information and other information required to arrange your journey.

3.4 Payment and transaction information

Information relating to deposits, invoices, payments, refunds and transactions.

Where payments are processed by a bank, payment gateway or third-party payment provider, that provider may collect and process card or banking information directly.

Timeline Travel does not intentionally store full payment-card information unless this is necessary, lawful and appropriately secured.

3.5 Special requirements

Where necessary to provide your requested services, you may voluntarily provide information regarding dietary requirements, allergies, accessibility requirements or other health-related information.

We will only process such information where reasonably necessary and where permitted by law.

3.6 Information about children

Travel bookings may include children.

Where information relating to a child is required for a booking, we will process it only where reasonably necessary to arrange the relevant travel service and where permitted by applicable law.

The parent, guardian or person providing the information warrants that they have authority to provide it to us.

3.7 Website and technical information

When you use our website, certain information may be collected automatically, including:

* IP address;

* browser and device type;

* operating system;

* pages viewed;

* referring website;

* approximate geographic region;

* date and time of visits; and

* cookie and analytics information.

4. How We Collect Personal Information

We may collect personal information:

* directly from you;

* from a person making a booking on your behalf;

* through our website;

* through enquiry and booking forms;

* by email, telephone or WhatsApp;

* through social media;

* through travel agents, corporate clients or travel partners;

* through booking platforms;

* from accommodation providers, airlines, transport providers and other travel suppliers; or

* from publicly available sources where legally permitted.

If you provide information concerning another traveller, you confirm that you are authorised to provide that information and to make the relevant booking or enquiry on their behalf.

5. Why We Process Your Information

Timeline Travel may process personal information to:

* respond to enquiries;

* prepare quotations and itineraries;

* make and administer travel bookings;

* arrange accommodation, flights, transfers, tours, safaris and activities;

* communicate booking confirmations and travel information;

* make changes to existing bookings;

* process payments and refunds;

* provide customer support;

* manage emergencies affecting travellers;

* communicate with hotels, airlines, guides, transport companies and other suppliers;

* comply with immigration, border, tourism and other legal requirements;

* maintain financial, tax and transaction records;

* prevent fraud and misuse of our services;

* improve our website and services;

* deal with complaints and disputes;

* comply with legal and regulatory obligations; and

* send marketing communications where permitted by law.

We will not intentionally use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or authorised by you.

6. Travel Suppliers and Third Parties

Travel arrangements frequently require Timeline Travel to disclose traveller information to third parties.

These may include:

* airlines;

* hotels, lodges and guest houses;

* transfer and transport providers;

* safari operators;

* tourist guides;

* activity providers;

* restaurants where applicable;

* destination management companies;

* travel booking platforms;

* payment processors;

* insurers where requested;

* technology and hosting providers;

* professional advisers;

* government, immigration, customs or law-enforcement authorities where legally required.

We disclose only information reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own privacy policies and legal obligations.

7. International Transfers

Because Timeline Travel arranges travel in South Africa and other countries, it may sometimes be necessary to send personal information to travel providers located outside South Africa.

For example, information may need to be supplied to an overseas hotel, airline, lodge, tour operator or destination management company in order to fulfil your booking.

Where personal information is transferred outside South Africa, Timeline Travel will take reasonable steps to ensure that the transfer is permitted under applicable data-protection law and that appropriate safeguards apply.

8. Direct Marketing

Timeline Travel may send promotional communications about travel packages, tours, destinations, specials or related services where permitted by law.

Where consent is required, we will seek that consent.

Existing customers may receive information about similar Timeline Travel services where permitted by law.

You may opt out of marketing communications at any time by:

* using an unsubscribe facility provided in the communication;

* replying with an appropriate unsubscribe request; or

* contacting us at info@timelinetravel.co.za.

Opting out of marketing does not prevent Timeline Travel from sending communications required to administer an existing booking.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files placed on a device that may enable the website to operate, remember preferences, measure website activity or improve the visitor experience.

We may use:

Essential cookies necessary for the website to function.

Analytics cookies to understand how visitors use our website.

Preference cookies to remember selected settings.

Marketing cookies, where applicable, to measure advertising or provide more relevant marketing.

Where required, visitors will be given an opportunity to manage non-essential cookies.

Users can also control cookies through their browser settings, although disabling certain cookies may affect website functionality.

10. Information Security

Timeline Travel takes reasonable technical and organisational measures designed to protect personal information against:

* loss;

* misuse;

* unauthorised access;

* unauthorised disclosure;

* alteration; and

* destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If Timeline Travel becomes aware of a security compromise involving personal information, we will take the steps required by applicable law.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for a longer period where required or permitted by law.

Relevant factors may include:

* statutory record-keeping requirements;

* tax and accounting requirements;

* contractual obligations;

* potential disputes or claims; and

* ongoing customer relationships.

Once information is no longer required, it may be securely deleted, destroyed or de-identified.

12. Your Rights

Subject to applicable law, you may have the right to:

* ask whether we hold personal information about you;

* request access to your personal information;

* ask us to correct inaccurate information;

* request deletion or destruction of information where legally appropriate;

* object to certain processing;

* withdraw consent where processing depends upon consent; and

* object to direct marketing.

We may require reasonable proof of identity before processing a request.

Requests may be sent to:

Email: andrew@timelinetravel.co.za

13. Links to Other Websites

Our website may contain links to third-party websites, booking platforms, payment systems or social media services.

Timeline Travel does not control the privacy practices of those third parties.

We encourage users to read the privacy policy of any third-party website or service they use.

14. Information Regulator

If you believe your personal information has been processed unlawfully and the matter cannot be resolved directly with Timeline Travel, you may lodge a complaint with the Information Regulator of South Africa.

Current contact information for the Information Regulator is available at its official website.

15. Changes to This Privacy Policy

Timeline Travel may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on our website and will display its effective or last-updated date.

16. Contact Us

Questions about this Privacy Policy or the way Timeline Travel processes personal information may be sent to:

Timeline Travel
Website: www.timelinetravel.co.za
Email: info@timelinetravel.co.za
Telephone: +27 71 475 9998
Address: Ground Floor, Mac Mac Building, Waterfall City, Johannesburg.
Information Officer: Andrew Machete - CEO